Frequently Asked Questions
Buyer & Dealer Knowledge Base
Answers to common questions regarding order minimums, packaging, payment terms, and OEM branding.
1. What is VIAN EXIM's Minimum Order Quantity (MOQ)?
For our standard branded products, the MOQ is typically 100 to 200 pieces per SKU (e.g. 5 to 10 master cartons). We also support consolidated multi-item mixed orders allowing you to combine showers, linear drains, health faucets, and flanges in a single delivery.
2. Can we have our own brand logo laser engraved (OEM / ODM)?
Yes! We have state-of-the-art high-speed fiber laser marking equipment in-house. We can laser engrave your company logo, model code, and certification stamps directly on shower plates, faucet heads, and drain grates. We also offer full custom retail box printing and barcode labeling.
3. What are your standard payment & billing terms?
Our standard payment terms are 30% advance upon order confirmation and 70% balance prior to final dispatch. For established volume partners and institutional buyers, structured milestone terms are also available.
4. Does the Health Faucet come with a full replacement warranty?
Yes! VIAN EXIM provides a 1-Year Comprehensive Replacement Warranty on our Zero Drop™ Health Faucets. Every unit is 100% hydro-statically tested to ensure leak-free performance. In the rare event of a manufacturing defect, replacement units are provided promptly.
5. What is the typical production and dispatch lead time?
For standard catalog items, orders are dispatched within 7 to 14 business days. For volume orders with custom OEM packaging, production takes approximately 18 to 22 days with secure factory packaging and safe express dispatch.
